AI AUTOMATION PROJECT

Telegram AI Customer Support
& Lead Capture System

Telegram AI Customer Support that answers customer questions, captures interested leads, and notifies the business owner automatically.

Overview

This system receives messages from Telegram, understands the user’s intent, and routes each conversation to the correct workflow. It answers course-related questions, captures leads, prevents duplicate entries, and keeps the business owner informed.

Workflow Overview

The workflow is built in n8n and connects Telegram, OpenAI, Google Sheets, and notification logic into one automated customer support and lead capture system.

Telegram AI Customer Support n8n Workflow

Key Features

  • AI intent classification
  • Answers course-related customer questions
  • Lead capture with duplicate prevention
  • Google Sheets knowledge base and lead storage
  • Business owner notifications for new leads
  • English voice message support
  • Out-of-scope protection for unrelated questions
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